True Traveller Insurance

Optional Baggage Cover

We don’t include cover for your Baggage, Money & Travel Documents as standard, as some people don’t need it as they’re on short trips and use their household contents insurance and some people just don’t want it as they’re travelling with items of little value, so it’s up to you if choose to include it or not.

Cover is on an "opt-in" basis, as we’re not permitted to include it and you then you de-select that option.

One Way Cover

If you’ve been researching travel insurance for a while, you’ll notice that it’s incredibly difficult to get insurance if you’re travelling on a one-way basis, like emigrating to Australia, or you’re travelling without a return ticket as you intend to buy it later on.

With our cover, you don’t have to worry about it. You don’t need to prove any intention to return or anything like that; you’re just covered until the expiry date of your insurance.

Gadget Cover

On our regular baggage cover, you do have limited cover for your valuable belongings; items like smart phones, laptops, tablets and cameras.

The problem is that some people like to take rather expensive items with them. With True Traveller, you can add on up to 3 specified items and insure each of those items for up to £450 in value (£750 on the Traveller Plus policy).

Activity & High Risk Cover

You have a choice of 3 Activity packs to include in your policy. The Traveller Pack, which covers 91 activities, is included as standard.

The Adventure Pack has an additional 42 activities including trekking to 4,500m, working or volunteering abroad, even Quad Biking.

The Extreme Adventure Pack is extreme. It covers for you trekking over 4,500m to any altitude, flying an aeroplane; even off-road motorcycling.

Policy Download

To view the True Traveller Insurance policy wording please click on the image below:

Our Insurer

Your True Traveller Policy is insured by AWP P&C S.A., Dutch Branch, trading as Allianz Global Assistance Europe, part of the Allianz Group, one of the world’s largest insurance companies.

According to Forbes Magazine, Allianz is even bigger than Alphabet, the company which owns Google and YouTube, so you’ll be in good hands!

Already Travelling – No Problem

If you’ve already started travelling, and you previous insurance has run out, or you simply forgot before you left to take out travel insurance, you can simply apply online and get cover immediately.

Do however note, if you have already lost an item of baggage, have already seen a medical professional or are feeling ill or have been injured and about to see a medical professional, then we can’t help. Insurance is there to assist you in the event that something may happen, not for things which have already happened.

92 Activities as standard

Your Traveller Policy includes 92 activities as standard, which includes Bungee Jumping, Horse Riding, Safari Touring, Scuba diving to 18M and lots more activities you may end up partaking in on your trip. We even include non-manual work if you’re on a Working Holiday, and include bar and restaurant work as well.

We have our Adventure, Extreme and Ultimate Activity Packs you can select when you apply for your Insurance with us, which covers even more activities, to even include Rock Climbing, Trekking to unlimited altitudes as well as light manual labour again if you’re on a Working Holiday.

24/7 Medical Assistance Service

If you have an accident on your trip and end up in Hospital, we have a team at Intana Global in London who have multi-lingual staff and medical professionals on duty, 24 hours a day, 7 days a week.

You can call them from overseas on +44 20 7183 3751, or if you’re in the USA or Canada, you can also call toll free on 1 800 457 7930.

They will be able to assist you and get your medical bills paid, and in cases where it’s medically necessary, arrange to fly you back home for further medical attention.

Choose your Activity Pack

The Traveller Pack is included as standard on all our policies. However you can upgrade to more adventurous activities to ensure you are covered when undertaking these activities. If there’s an activity not listed, just contact us and we will see if we can get it included for you.

# Non Manual/Clerical Work Means any professional, clerical or administrative work or working as a classroom teacher, classroom assistant, au pair, child-minder, bar and restaurant work.

* Permitted Manual Work means general farm work and fruit picking. This includes driving tractors and other similar farm vehicles so long as you comply with any appropriate license requirements; doctor, nurse, midwife and care work (including medical elective trips but not dental elective); light building and DIY e.g. painting, decorating or basic construction work using light power tools only. Permitted Manual Work is not covered if it involves the use of plant/trade/industrial machinery, non-domestic power tools or working at a height of over 2 metres.

$ Volunteering means your participation in community or wildlife based conservation/project work when arranged by a professional organisation. This may include caring, teaching or nursing. It may also cover community/charity based supervised building/renovation projects or other Permitted Manual Work, provided the activity does not involve the use of plant/trade/industrial/agricultural machinery (other than tractors), non-domestic power tools or working at a height of over 2 metres.

+ Trekking over 4,500 metres exclude rock climbing at altitude. This is covered by Mountaineering in the Ultimate Pack. However, trekking will include peaks such as Mera Peak and Island Peak in Nepal, as these are treks and no mountaineering skills are required for these summits.

Please Note: The above list of activities is subject to the full policy terms and conditions which we suggest you read to ensure you are happy with the cover you elect to arrange.

Are you already travelling?

Can I take out this Insurance if I’m already abroad?

If you are normally a resident of the UK or an EEA Country and your insurance has run out, you may take out cover online with us for Single Trip policies. This is on the understanding that nothing has occurred at the time of taking out the cover which has led to a claim or may lead to a potential claim. Obviously, this insurance will not pay for your belongings if you’ve already lost them, medical bills if you’ve already incurred them or any other events known to exist at the time of arranging cover which might give rise to a subsequent claim. Note, purely as an anti-fraud measure, there is no cover in the first 48 hours after you’ve taken out your policy, except of course in the case where you suffer an injury as a result of an accident.

Please note if you are already travelling, you MUST select this option otherwise your Policy is not valid.

If I take out Insurance and get ill, where will I get repatriated to?

In the unlikely event of this happening, you will be repatriated back to your home country as long as the appropriate geographic premium has been paid and it has been agreed by the 24 hour Emergency Medical Assistance Service.

Please Note: The above FAQ’s are subject to the full policy terms and conditions which we suggest you read to ensure you are happy with the cover you elect to arrange.

Where do you normally live?

Please select one of the options of your Country of Permanent Residence. Please note we can only insure people who are permanent residents of the UK or another country in the EEA.

Your Country of Permanent Residence is the country where you:

• Are a citizen or a legal permanent resident
• Have access to medical care in that country through a National Health Insurance Scheme and/or private health insurance
• Will be medically repatriated to for ongoing medical care if it’s necessary in the event you have a bad accident or becoming very ill on your trip
• Have unrestricted and unconditional right of entry
• Have a residential address

Please note, for British passport holders who have been travelling, living or working outside of the UK for more than 5 years consecutively, you are no longer entitled to NHS treatment, and so regrettably are not eligible for insurance with True Traveller. Those who hold private healthcare, may still be eligible.

Note if you have recently been travelling, we do not have any minimum residency requirements. This means, for example, if you are a British Passport holder and have right of abode in the UK, we are not concerned as to how many months in the past year you have been in the UK provided at the time of arranging this insurance you fulfil all the requirements as set out above.

Choosing your date

When selecting a start date for Multi-Trip policies please note that cancellation cover for any trips will not commence until the start date you choose, therefore the start date of your policy should not be the start of your holiday unless no cancellation cover is required.

Note that for Single Trip policies, cancellation cover is in place from the date you purchase your policy.

Travellers Ages

Please enter your age that you are today. For infants aged under 1, please enter 0 as the age.

Travelling To Caution

Please select where you are travelling to.

Residence Caution

Please choose your country of residence.

Blank Age Caution

Please enter your age.

Min Age Zero Caution

Age cannot be zero.

Caution - Age Check

You have entered the ages of all travellers as below 18 years of age. If this is a mistake please go back and correct this error so you can complete your application.

If the ages should all be under 18 years, please note to enter any sort of financial contract the individual purchasing the insurance must be 18 years of age or older.

By continuing, you are confirming that you a parent or legal guardian on behalf of the child to be insured.

Already travelling Caution

Please check already travelling checkbox.

Important Notice

We are able to offer travel insurance for you if you’ve left home and already travelling but only on the strict understanding that nothing has occurred yet which has led to a claim or may lead to a potential claim.

This means, for example, that if you have already lost an item of baggage, have already seen a medical professional or are feeling ill or have been injured and about to see a medical professional, then this policy will not pay for any part of any claim, and any claim attempted in such situations may be treated as fraud, which is a criminal offence.

There is a 48 hour waiting period before the insurance takes effect as an anti-fraud measure. However, in the event of an injury sustained in an accident which is verifiable, then you are covered from the date cover commenced.

Note there is no 14 day cooling off period when already travelling overseas so no refund of premium will be made in the event you cancel the policy.

Maximum duration Caution

Sorry, the maximum length of a policy you can have is limited to 366 days if you are 50 years or age or more. Please amend your End date to  in order to get a quote.

Please amend your end date accordingly, and remember it's always possible to extend cover with us even if you're still travelling at the end of this period.

Trip Type Maximum duration Caution

Sorry, the maximum length of a policy you can have is limited to 548 days (18 months). Please amend your End date to  in order to get a quote.

Please amend your end date accordingly, and remember it’s always possible to extend cover with us even if you’re still travelling at the end of this period.

Note: If you need 2 years cover, please change your destination to Worldwide including USA & Canada.

World Wide Trip Maximum duration Caution

Sorry, the maximum length of a policy you can have is limited to 731 days (24 months). Please amend your End date to  in order to get a quote.

Please amend your end date accordingly, and remember it’s always possible to extend cover with us even if you’re still travelling at the end of this period.

Maximum Advance Booking Caution

Sorry, you can only start a policy with a commencement date up to 364 days from today’s date, so please amend your start date.

Caution

Sorry, due to the fact that the majority of our insurances are for adventurous activities or for backpackers, the maximum age we are able to insure to is 65.

We therefore recommend you visit goodtogoinsurance.com, who are specialists in arranging travel insurance for persons aged over 65. You can go straight to their website by clicking here or you can telephone them on 0330 024 9949.

Start Date Caution

Please select the travelling start date.

End Date Caution

Please select the travelling end date.

Important Notice

We have detected that you are using a computer which doesn't appear to be located in your Country of Permanent Residence.

Please be aware that you must choose the "Already Travelling" option on this page to ensure your policy is valid. Without the Already Travelling endorsement shown on your Policy, the policy is simply not valid and claims may be declined.

You may of course be purchasing this insurance for someone else, or you may be using a Corporate Internet routing through another country which we cannot detect, so if that is the case then please contact The True Traveller by telephone where one of our operators will be pleased to assist.

Start Date Caution

The start date of your insurance is in the past. Please correct the start date.