Our story
The True Traveller was set up in 2010 by three travellers who first met each other when they all worked for a very well-known travel company in Earls Court, London in the late 1980’s.
All three eventually went their separate ways but came back together to set up The True Traveller, which was again a travel company specialising in adventure holidays.
From adventure holidays to travel insurance
At the time of setting up the holiday company, they knew the importance of having really good insurance. If you’re travelling to Mera Peak in Nepal or travelling overland through Africa, your average high street insurance may not be sufficient.
So, as well as doing the adventure holidays, they also set up their own insurance scheme.
Demand for the travel insurance soon exceeded demand for the holidays. In 2012, the insurance side moved to its own dedicated website. It continued to grow, and the holiday side of The True Traveller closed in 2014.
Still travellers at heart
Essentially, we’re travel people who just happen now to be insurance people, but we think of ourselves as travellers.
That’s why we called the company The True Traveller, and why our strapline is “Travel Insurance designed by travellers”.
Who arranges your cover?
UK, Channel Islands and Isle of Man
For sales in the UK, Channels Islands and the Isle of Man, The True Traveller Limited, Company No: 07368275, registered in England, with registered address at 6 Drakes Courtyard, Kilburn High Road, London NW6 7JR, acts as an insurance intermediary, authorised and regulated by the Financial Conduct Authority under registration number 756107, which you can check on the FCA website.
European sales
For European sales, True Traveller s.r.o., Company Identification Number (‘IČO’): 118 79 084, registered in the Czech Republic, with its registered address at U Habrovky 247/11, 140 00 Prague 4, is the policyholder of a group insurance contract underwritten by Inter Partner Assistance S.A., acting through its Czech branch.
True Traveller s.r.o. operates this group insurance arrangement under the transitional provisions applicable to existing policyholders under Act No. 170/2018 Coll., on Insurance and Reinsurance Distribution, as amended. Under those transitional provisions, existing policyholders which previously operated under Section 4 may continue that activity until 1 July 2027.
Customers joining the group insurance contract become insured persons under that contract. The insurance is governed by Act No. 89/2012 Coll., the Czech Civil Code, other applicable laws of the Czech Republic, the insurance terms and conditions, and the provisions of the group insurance contract.
The charity we support
We donate 55p from every policy we issue to The Sheldrick Wildlife Trust.
The True Traveller is proud to support the Trust and the work it does across Africa, helping, in particular, orphaned elephants and rhinos.
We insure many travellers visiting Asia each year, and some go to elephant parks, not realising that in most cases, the animals are kept in appalling conditions.
It’s not for us to tell our clients what they can and cannot do on their journey, though we would always encourage them to thoroughly research any excursions that involve wild animals.
To learn more about the work of The Sheldrick Wildlife Trust, visit their website.
