TRUE TIPS FROM TRUE TRAVELLERS PRIZE COMPETITION
(this “Competition”)
TERMS
Promoter: The True Traveller Limited (company registration no. 07368275) with its registered office at 6 Drakes Courtyard, Kilburn High Road, London, England, NW6 7JR (the “Promoter”) and Hurricane, 131 Colthurst (East Block), Paintworks, Bath Road, Bristol BS4 3DL (“Administrator” and together with the Promoter, "we", "our", "us").
These Terms (these “Terms”) are available online at
www.truetraveller.com (the "Website") and they set out our relationship with you, the entrant ("you", "your(s)", "Entrant(s)") in relation to this Competition.
By entering this Competition, you confirm that you: (a) have legal capacity (i.e. that you are of sufficient age and mental capacity and are entitled to be legally bound in contract) to enter this Competition; and (b) agree to be bound by these Terms (which may be amended or varied at any time by us and all such changes will be posted in revised Terms on the Website), by our decisions (which are final in all matters relating to these Terms, this Competition and the winners’ selection) and the terms, conditions and policies of TikTok and Instagram. No correspondence or discussion shall be entered into.
Please note 3.8(b), which allows us to share your Entry for promotional purposes in connection with the Competition, including on its Instagram broadcast channel.
All information provided by you in connection with this Competition is provided to us directly and not to TikTok, Meta or Instagram. This Competition is in no way sponsored, endorsed or administrated by, or associated with TikTok, Meta, or Instagram and TikTok, Meta, or Instagram shall have no responsibility or liability to you in respect of this Competition and you agree to release Meta and Instagram against any such claims.
1. Eligibility
1.1 You must be eighteen (18) years old or over, a resident of the UK, have a valid and active TikTok or Instagram account and email address.
1.2 You are not eligible to enter if you are: (a) an employee of the Promoter or Administrator, their respective group companies, prize suppliers, marketing agencies, contractors, brand ambassadors and advisors; and/or (b) an immediate family member of such employees (mother, father, brothers, sisters, sons, daughters, partner or spouse) or domiciled with such employees.
2. Entry Period
2.1 The Competition shall start at 00:00am British Summertime (BST) on 1 October 2025 and end at 23:59:59pm GMT on 31 December 2025 (“Competition Period”) and it will be divided into three (3) separate monthly entry periods:
| Entry Period |
Start Date/Times |
End Date/Times |
| Entry Period 1 |
00:00am BST on 1 October 2025 |
23:59:59pm GMT on 31 October 2025 |
| Entry Period 2 |
00:00am GMT on 1 November 2025 |
23:59:59pm GMT on 30 November 2025 |
| Entry Period 3 |
00:00am GMT on 1 December 2025 |
23:59:59pm GMT on 31 December 2025 |
(each an "Entry Period" and together the "Entry Periods").
2.2 The Competition is open during each of the Competition Periods as specified above and only Entries received by us during each Entry Period will be accepted into the Competition for that Entry Period.
3. How to Enter
3.1 To enter this Competition, you must upload one (1) video post (not a story or other temporary post that disappears during the Entry Period) via your TikTok or Instagram account in one or one (1) Instagram carousel or more Entry Periods and include the following:
- your best travel tip;
- a tag to the @truetravellerinsurance account on the same social media platform; and
- the hashtag #TrueTravellerTips.
("Entr(y)(ies)"). Please note that the Entry needs to be visible to the public and include these elements, to enable the Entry to be valid, eligible and identifiable by us.
3.2 Limit a total of eight (8) Entries during the Competition Period comprising of one (1) Entry per person per social media platform (one (1) on TikTok and one (1) on Instagram) per Entry Period. Each of your Entries must be unique, otherwise, your Entries will be disqualified. You cannot win more than one (1) prize during the Competition Period and once you have been declared a winner, all of your other Entries will be disqualified.
3.3 The size and format of your Entry must comply with any TikTok or Instagram requirements.
3.4 By submitting your Entry to this Competition, you agree that we can respond to your Entry and communicate with you via direct message (using the direct message functionality) on TikTok or Instagram in connection with the administration of this Competition.
3.5 Do not provide any content that you do not want published on or presented to other users of TikTok or Instagram and other social media platforms and websites.
3.6 Once your Entry has been uploaded to TikTok and/or Instagram and other social media platforms and websites, colour may vary in accordance with monitor, software, or printer settings.
3.7 By entering this Competition and submitting an Entry you agree that such Entry, including without limitation the tips and ideas contained in your Entry, but excluding any personally identifiable information as identified in our respective privacy policies available at Privacy is deemed to be non-confidential and non-proprietary, and we shall have no obligation of any kind with respect to such Entry.
3.8 By submitting your Entry, you confirm that:
- your Entry is your own original work, you are the sole creator and owner of your Entry, your Entry does not plagiarise other content, you can make it available to us for this Competition and no other person except you appears in your Entry;
- we may share your Entry on the Promoter's website and social media channels to promote the Competition, including on its Instagram broadcast channel.
- your Entry does not contain any images, artwork, music, brands or other content which:
- does not belong to you; and/or
- features or infringes upon any third party rights, including without limitation, brand names, trademarks, copyright or privacy or publicity rights; and/or
- is unlawful, offensive, defamatory or derogatory; and/or
- contains any viruses, spyware, malware, or other malicious components that are designed to harm the functionality of a computer, social media channels and/or websites in any way; and
- you have not submitted your Entry (in whole or in part) to other companies or competitions.
3.9 Any use by you of identities other than your own and any attempt by you to obtain more than the permitted number of Entries (see rule 3.2) by using multiple/different Instagram and/or TikTok accounts and/or email addresses, and/or any other methods, will void all of your Entries and you may be disqualified from this Competition. Winners may be required to show proof of being the authorised account holder.
4. Prizes
4.1 There will be a total of nine (9) winners, comprising of a total of three (3) winners in each of the three (3) Entry Period. Each winner will receive the following: a True Traveller gift voucher in the sum of five hundred GBP Sterling (£500) to be redeemed against a purchase of True Traveller travel insurance. The prize must be redeemed by 31 December 2026 and terms and conditions apply – see below
5. Prize Terms:
- To claim, contact [email protected]
- Policy issuance is subject to True Traveller’s standard terms and conditions, including medical exclusions & age restrictions.
- The discount will be applied to the total cost of the policy, including medical screening costs, if any.
- Prize must be redeemed on or before 31 December 2026.
- No cash alternative to the prize will be offered.
- Should the policy cost more than £500, £500 only will be refunded.
- Should the policy cost less than £500, no credit will be issued.
5.1 Prizes may only be redeemed by the individual winner and will only be awarded on verification by us that the winner has complied with these Terms.
5.2 The prize is non-transferrable and cannot be exchanged for cash. In the event that due to circumstances beyond our control we are unable to provide the stated prize, of unforeseen circumstances, we reserve the right to substitute the Prize for an alternative of equal or greater value.
6. Winners Selection
6.1 Within five (5) working days of the end of each of the three (3) Entry Periods, we will conduct a prize draw at the Promoter's offices. A total of three (3) prizes draws will be conducted. In each prize draw three (3) winners will be selected at random (using electronic software) from all valid and eligible Entries received in that Entry Period in accordance with these Terms and Conditions.
6.2 If you are declared a winner, you may be required to present valid personal identification documents to prove your identity and age. We will endeavour to notify the winners via the direct message functionality on TikTok or Instagram (please ensure that your account is not private) within five (5) working days of the winners' selection for each Entry Period, requesting certain information from you to verify your eligibility. The winners will be contacted via DM from True Traveller Instagram or TikTok accounts only. You must confirm your acceptance of the prize and provide the requested information (by DM) within fourteen (14) days of your prize notification. Otherwise, your prize will be forfeited.
6.3 You will also be responsible for paying any personal tax obligations that may arise in connection with the prize.
7. Disqualification
7.1 Invalid and ineligible Entries will be disqualified.
7.2 We also reserve the right in our sole and reasonable discretion to disqualify any Entrant who:
- cannot be contacted after two (2) attempts within three (3) business days; and/or
- a winner does not confirm their acceptance of their prize and provide the requested information in accordance with the timelines in rule 5.2 above; and/or
- we have reason to believe has breached any of these Terms; and/or
- does not comply with TikTok or Instagram's terms, conditions and policies; and/or
- is unable to accept the prize; and/or
- corrupts or affects the administration, security, fairness, integrity or proper conduct of this Competition.
7.3 In the case of disqualification, the winner forfeits the prize and we reserve the right to award the prize to an alternative winner from all remaining valid and eligible Entries at random using the process detailed in rule 5.1.
8. Liability
8.1 We accept no responsibility for any illegible or incomplete Entries or any incorrect or inaccurate information or lost or late Entries; any damage, loss, liabilities, injury or disappointment incurred or suffered by the winner due to entering this Competition and/or accepting the prize; and/or any error, omission, interruption, delay, technical or transmission failures, virus, bugs or other causes beyond our control, which affect the administration of this Competition.
8.2 Nothing in these Terms limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation.
9. Personal Data
9.1 We will use the personal data that it collects in connection with this Competition as set out in our respective privacy notices: We will use your personal information for the purposes of your entry into this Competition, to conduct and administer this Competition and to inform Entrants, upon request, of the winners' details (in accordance with rule 7) and fulfilling prizes.
9.2 If we do not collect your personal information, you will not be able to submit a valid Entry into this Competition or claim your prize. We may disclose this personal information to third parties for the sole purpose of processing and conducting this Competition.
9.3 If you are declared a winner, you agree to allow us to use your Entry, your name, and or photograph or other likeness, as well as your appearance at publicity events without any additional compensation and as required by us to promote you as a winner of this Competition and for all internal and external marketing purposes to promote our products and brands worldwide in any media now known or hereinafter invented. For the avoidance of doubt, we shall not be obliged to use, distribute or publish such content in any form and any use of such content shall be at our sole discretion; we shall have sole editorial control over any uses of such content; and you shall have no approval rights.
10. Winners' List: The name of the winners and their home city will be available for thirty (30) days after the end of each Entry Period by sending an email to [email protected].
11. Governing Law: These Terms shall be governed by and construed in accordance with English law and any dispute arising out of or in connection with this Agreement shall be subject to the exclusive jurisdiction of the English Courts.